Privacy Policy

Last updated: 30 August 2026

Keen Leap Media ("Keen Leap Media," "KLM," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit https://keenleapmedia.com (the "Website"), contact us by email, telephone, WhatsApp, or an introductory-call/booking link, or otherwise interact with us in connection with our services.

By using the Website or contacting us, you acknowledge that you have read this Privacy Policy. If you do not agree with it, please do not use the Website or submit personal information through it.

1. Who we are

The Website and services are operated by:

Keen Leap Media (KLM)

Email: [email protected]

For privacy questions, requests, or complaints, contact us at [email protected].

2. Information we may collect

Depending on how you interact with us, we may collect the following categories of information:

Information you provide directly

This may include your name, business name, email address, telephone number, WhatsApp number, location, website or social-media profile, the services you are interested in, your marketing requirements, budget range, project information, and any other information you choose to provide in a message, enquiry, consultation, proposal, or booking request.

Information collected through communications

If you contact us by email, telephone, WhatsApp, or another messaging or booking platform, we may retain the content of the communication, the date and time, contact details, and information needed to respond to or manage your enquiry.

Technical and usage information

When you visit the Website, certain technical information may be collected automatically, depending on the tools enabled on the Website. This may include your IP address, browser and device type, operating system, referring page, pages visited, approximate location derived from IP address, date and time of access, and information about how you use the Website.

Cookies and similar technologies

The Website may use cookies, pixels, tags, local storage, or similar technologies for essential functionality, security, analytics, performance measurement, or marketing. The exact technologies used may change as the Website develops. You can control cookies through your browser settings. Disabling certain cookies may affect Website functionality.

If we introduce non-essential analytics or advertising cookies that require consent under applicable law, we will provide an appropriate consent mechanism where required.

3. How we use information

We may use personal information to:

respond to enquiries and requests;
schedule and manage introductory calls or consultations;
understand your business and recommend relevant services;
prepare proposals, scopes, estimates, and agreements;
deliver, administer, and improve our services;
communicate with you about projects, updates, questions, and support;
maintain business, accounting, security, and administrative records;
monitor Website performance, diagnose technical issues, and improve user experience;
prevent fraud, misuse, unauthorised access, and other harmful activity;
comply with legal, regulatory, tax, accounting, or law-enforcement requirements; and
send marketing communications where permitted by law and where you have consented or where another lawful basis applies.

We will not use your personal information for purposes that are materially incompatible with the purposes described in this Policy unless we provide additional notice or obtain consent where required.

4. Legal bases for processing

Where applicable law requires a lawful basis for processing, we may process personal information because it is necessary to respond to your request, perform or take steps toward a contract, comply with a legal obligation, pursue our legitimate business interests, or because you have provided consent.

You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5. When we share information

We may share personal information with service providers that help us operate the Website and business, such as hosting providers, website and analytics providers, email and communication providers, calendar or booking providers, cloud-storage providers, payment or accounting providers, and professional advisers.

We may also disclose information where reasonably necessary to comply with law, legal process, a valid governmental request, or to protect the rights, safety, property, and security of Keen Leap Media, our clients, users, or others.

If Keen Leap Media is involved in a merger, restructuring, sale, financing, acquisition, or transfer of assets, personal information may be transferred as part of that transaction subject to appropriate protections.

We do not sell your personal information for money. We do not share your personal information with third parties for their independent direct marketing unless you have provided consent or the law permits it.

6. Third-party services and links

The Website may contain links or buttons that connect you to third-party services, including telephone, WhatsApp, social-media, calendar, advertising, analytics, or other platforms. Those platforms may collect information under their own privacy policies and terms. Keen Leap Media does not control the privacy practices of third parties, and you should review their policies before providing information through them.

7. Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including responding to enquiries, managing client or prospective-client relationships, maintaining business and legal records, resolving disputes, enforcing agreements, and complying with legal, tax, accounting, or regulatory obligations.

Retention periods may vary depending on the type of information and the reason it was collected. When information is no longer required, we will delete it, anonymise it, or securely dispose of it where reasonably practicable.

8. Data security

We use reasonable technical, organisational, and administrative measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

9. International processing

Some service providers we use may process or store information outside India or outside the country in which you are located. Where required by applicable law, we will take appropriate steps for such transfers and processing.

10. Your rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or restriction of processing of your personal information. You may also have the right to object to certain processing, receive a portable copy of information you provided, withdraw consent, or complain to a relevant data-protection authority.

To make a privacy request, email [email protected] with the subject line "Privacy Request." We may need to verify your identity before completing a request. We will respond within the time required by applicable law.

11. Marketing communications

If you receive marketing communications from us, you may unsubscribe by using the opt-out instructions in the communication or by contacting [email protected]. We may continue to send non-promotional messages that are necessary to respond to an enquiry, administer a project, or provide a service.

12. Children's privacy

The Website and services are intended for businesses and general audiences and are not directed to children. We do not knowingly collect personal information from children in circumstances where applicable law requires parental consent. If you believe a child has provided personal information to us, contact us so that we can review and delete it where appropriate.

13. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in the Website, services, technology, legal requirements, or business practices. The revised version will be posted on this page with an updated "Last updated" date. Your continued use of the Website after an update means the revised Policy will apply to future use.