Terms of Service

Last updated: 30 August 2026

These Terms of Service ("Terms") govern your access to and use of https://keenleapmedia.com (the "Website"), operated by Keen Leap Media ("KLM," "Keen Leap Media," "we," "us," or "our"), and your use of the enquiry, consultation, booking, and communication features made available through the Website.

By using the Website, you agree to these Terms. If you do not agree, please do not use the Website.

1. About Keen Leap Media

Keen Leap Media provides marketing-related services that may include Google Ads, web design and development, search engine optimisation, Meta Ads, social media marketing, and digital branding. The exact services, deliverables, timelines, fees, payment terms, responsibilities, and acceptance criteria for a client engagement will be set out in a separate written proposal, statement of work, service agreement, or other written confirmation accepted by both parties.

These Terms apply to Website use. If a signed or otherwise accepted client agreement conflicts with these Terms, the client agreement will control for that specific engagement.

2. Website use

You may use the Website for lawful purposes and in accordance with these Terms. You must not:

use the Website in violation of applicable law or regulation;
interfere with the security, operation, or availability of the Website;
attempt to gain unauthorised access to systems, accounts, data, or networks;
introduce malware, harmful code, or other disruptive material;
scrape, copy, reproduce, or exploit Website content except as permitted by law or with our written permission;
impersonate another person or misrepresent your affiliation with a business; or
use the Website to transmit unlawful, infringing, abusive, defamatory, fraudulent, or harmful material.

We may suspend or restrict access to the Website where reasonably necessary to protect the Website, our users, our business, or third parties.

3. Enquiries and introductory calls

Submitting an enquiry, contacting us by email, telephone, WhatsApp, or booking an introductory call does not create a client relationship, guarantee availability, or require either party to enter into a service engagement.

Information provided during an introductory call or through the Website is used to understand your needs and determine whether a potential engagement may be suitable. A binding engagement begins only when the applicable proposal or agreement has been accepted in the manner stated in that document.

4. Proposals, scope, and changes

Unless otherwise stated in writing, proposals and estimates are based on the information available when they are prepared and may be subject to assumptions, exclusions, dependencies, and time limits stated in the proposal.

Any change to scope, deliverables, timelines, platforms, approvals, or client responsibilities may affect fees and deadlines. We may require written approval before beginning additional or changed work.

5. Client responsibilities

Clients are responsible for providing accurate and timely information, access, materials, approvals, decisions, brand assets, legal permissions, and other cooperation reasonably required for the work. Delays in receiving required materials, access, feedback, or approvals may affect delivery dates and project outcomes.

You represent that you have the rights, permissions, licences, and authority necessary for materials and instructions you provide to us, including images, logos, copy, software, data, customer lists, testimonials, advertising claims, and other content.

You remain responsible for reviewing and approving final content, advertising claims, targeting, budgets, website content, legal notices, and other material before publication or launch unless the applicable agreement states otherwise.

6. Fees, payment, and third-party costs

Fees, payment schedules, taxes, reimbursable expenses, ad spend, subscriptions, domain charges, hosting, software licences, stock assets, production costs, and other third-party charges will be stated in the applicable proposal or agreement.

Unless otherwise stated in writing, advertising spend and third-party platform charges are separate from Keen Leap Media's professional fees. We do not control third-party pricing, availability, policies, outages, account reviews, disapprovals, algorithm changes, ranking systems, or platform decisions.

Late or unpaid amounts may result in paused work, delayed delivery, suspension of access, or termination, subject to the applicable agreement and law.

7. Marketing results and third-party platforms

Marketing outcomes depend on many factors, including the offer, market, competition, budget, audience, creative, website, sales process, seasonality, platform policies, data quality, and client cooperation. We do not guarantee specific rankings, traffic, impressions, leads, sales, revenue, return on ad spend, engagement, follower growth, approvals, or other results unless a written agreement expressly provides otherwise.

Search engines, advertising platforms, social networks, hosting providers, payment providers, and other third parties may change their products, policies, algorithms, interfaces, prices, availability, or approval decisions. Keen Leap Media is not responsible for losses caused by third-party actions or failures outside our reasonable control.

8. Intellectual property

The Website and its content, including text, graphics, logos, layout, design, illustrations, images, code, and other materials, are owned by or licensed to Keen Leap Media and are protected by applicable intellectual-property laws. You may not reproduce, modify, distribute, publish, sell, or create derivative works from Website content without our written permission, except as permitted by law.

Ownership and licence rights for materials created for a client will be governed by the applicable client agreement. Unless that agreement states otherwise, ownership or final use rights may be conditional on full payment of amounts due and may exclude pre-existing materials, third-party assets, tools, templates, fonts, stock items, software, know-how, methods, and reusable components.

You retain ownership of materials you provide to us, subject to the rights and permissions needed for us to perform the agreed work.

9. Confidentiality

Where the parties enter into a client engagement, confidential information will be handled according to the applicable agreement or, if no separate confidentiality terms exist, each party will use reasonable care to protect non-public information received from the other party and use it only for the relevant business purpose.

Confidential information does not include information that is publicly available without breach, already lawfully known, independently developed, received lawfully from another source, or required to be disclosed by law.

10. Portfolio and publicity

Keen Leap Media will not identify a client, publish client work, use a client logo, or disclose project details for promotional purposes without the client's permission or an applicable written agreement allowing it. Any portfolio or publicity permission should specify the approved name, logo, materials, timing, and level of disclosure.

11. Third-party links and services

The Website may contain links, buttons, embeds, or integrations provided by third parties. These are provided for convenience and may include telephone, WhatsApp, calendar, social-media, advertising, analytics, hosting, or other services. We do not control and are not responsible for third-party content, availability, security, terms, privacy practices, or performance.

Your use of third-party services is governed by the terms and policies of those third parties.

12. Disclaimers

The Website is provided for general information and may be changed, interrupted, or withdrawn without notice. To the extent permitted by law, we do not warrant that the Website will always be accurate, complete, current, secure, uninterrupted, error-free, or free of harmful components.

Nothing on the Website constitutes legal, tax, accounting, financial, medical, or other regulated professional advice. You should obtain advice from an appropriately qualified professional for those matters.

13. Limitation of liability

To the maximum extent permitted by applicable law, Keen Leap Media and its owners, personnel, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive losses, or for loss of profits, revenue, sales, goodwill, reputation, data, opportunities, or anticipated savings arising from or connected with Website use, an enquiry, a third-party platform, or a client engagement.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, wilful misconduct, or other liability that applicable law requires to remain available.

For a paid client engagement, any additional liability cap or remedy will be governed by the applicable written agreement.

14. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Keen Leap Media and its owners, personnel, contractors, and service providers from claims, losses, liabilities, costs, and expenses arising from your unlawful use of the Website, your breach of these Terms, your infringement of another person's rights, or materials and instructions you provide to us.

15. Suspension and termination

We may suspend or terminate your access to the Website if you breach these Terms, create a security or legal risk, misuse the Website, or where suspension is reasonably necessary for operational or business reasons.

Termination will not affect provisions that by their nature should continue, including intellectual property, confidentiality, disclaimers, limitations of liability, indemnity, dispute resolution, and outstanding payment obligations.

16. Governing law and jurisdiction

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Subject to mandatory rights available under applicable law, the courts located in Pune, Maharashtra will have exclusive jurisdiction over disputes arising from or relating to these Terms or the Website.

17. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of the Website after the updated Terms are posted means you accept the revised Terms.